Today's Edition
NEW DELHI (AGENCIES)
India’s Directorate General of Civil Aviation (DGCA) has directed all airlines operating international flights into and out of India to implement enhanced handling measures with immediate effect ensure continued passenger comfort and safety.
This directive is “in the light of the recent international airspace closures and overflight restrictions” in the South Asian region. As a result, “several flight routes have been significantly altered, leading to extended flight durations and the possibility of technical stops,” the DGCA said.
The DGCA directed that airlines must proactively inform passengers about route changes, extended travel times, and any technical halts during their journey. “This communication should occur at check-in, boarding, and via digital alerts.”
Airlines are required to revise catering based on the actual flight time, ensuring adequate food, hydration, and special meal availability throughout the flight, including any technical stopovers.
Carriers must ensure that on-board medical supplies are sufficient and verify the availability of emergency services at potential technical halt airports.
In addition, aviation call centers and customer service teams must be ready to handle delays, missed connections, and provide assistance or compensation as required by applicable regulations.
The DGCA said “all airlines must treat this directive as mandatory. Failure to comply may attract regulatory action under the applicable Civil Aviation Requirements. This directive is effective immediately and will remain in force until further notice.”
